Lead Business Systems Analyst & Mentor
Spectrum, Maryland Heights, MO | 02/2024 – Present
- Lead BSA responsible for delivery oversight across large, multitrack portfolios supporting Ordering, Inventory, Provisioning, Field Operations, and Core Platform initiatives.
- Established and enforced end-to-end requirements standards spanning discovery, BRDs, L0/L1, HLD, Jira stories, and test cases.
- Designed and documented a single source-of-truth requirements workflow leveraging Jira.
- Led the transition from Copilot to SpectrumGPT, executing a phased rollout supported by detailed user guides and training materials.
- Designed, coded, and managed a custom AI assistant tailored to IT BSA workflows.
- Delivered zero-defect requirement packages across a high-volume, high-visibility project portfolio.
- Supported organizational innovation efforts through contribution to six AI-related patent submissions.