Product support
Write to support@anthonylavear.com. Include “ExactYou” in the subject so the request reaches the right product context.
ExactYou / Support
How can we help?
For ExactYou questions, technical problems, privacy requests or development feedback, contact the shared product support address.
Your data
For a privacy, access or deletion question, review the product-specific guidance. Sending an email starts a request; it does not automatically delete data or authorize access to someone else’s records.
Report a technical problem
Helpful details let us investigate without collecting the content of your private workspace.
- Device model, operating-system version and app version/build.
- Steps to reproduce, what you expected and what happened.
- The time of the issue and a redacted error or request ID, if available.
- A screenshot only if it contains no private photographs, client records or credentials.
Keep sensitive information out of email.
Do not send API keys, passwords, access tokens, payment details, face scans or full client records. Support does not need them to start an investigation.
Common questions
Is ExactYou available in the App Store?
No public App Store availability is established for the build described here. This page will link to an official listing when distribution is confirmed.
Does it guarantee a perfect likeness?
No. Reusable references and clear directions organize the request; the selected image model can still alter identity or details. Review every result.
Does a facial scan power generation?
Native development builds include guided and dense capture paths, but their device acceptance remains open. Native image requests use selected photographs, not raw scan geometry or Face ID enrollment data.
Do I need ChatGPT sign-in?
The standalone native workflow uses your supported provider credentials. The optional private web Studio is a separate service and does not automatically sync native data.
Can I change providers?
Supported native builds allow provider selection in connection settings. A change clears send approval. Provider billing and access are separate from the app.
What if the camera or generation fails?
Stop the failed flow and report the device, OS, app version and exact steps. Do not uninstall before safeguarding local files, and do not email reference photographs or API keys.
Contact
support@anthonylavear.com · Product: ExactYou